Responsibilities: • Develop and maintain strong relationships with customers on various levels, from key decision-makers to day-to-day contacts. • Understand customer needs and ensure their success by using our product or service. • Manage customer expectations and lead them to customer satisfaction. • Make sure all customer issues are addressed in an efficient manner. • Manage the customer success process: onboarding, adoption, advocacy, and retention. • Collaborate with the sales team to ensure subscription renewals and expansion opportunities. • Provide insights on customer health and satisfaction to the team. • Monitor and report on metrics related to customer satisfaction and success. Requirements: • Bachelor's degree in Business Administration or related field. • Proven track record in a customer success, account management, or strategic consulting role. • Excellent written and verbal communication skills. • Strong problem-solving skills. • Ability to build relationships with a variety of individuals at all levels of the organization. • Ability to manage multiple tasks and projects simultaneously. • Understanding of customer success principles and application towards business growth. Preferred Skills: • Strong empathy for customers and their success. • Proactive, self-starter with a passion for consistently improving the customer experience. • Team player with the highest level of integrity. • Previous experience in a startup or tech company environment. • Experience with customer success software tools. • Ability to analyze data and identify trends. • Exceptional organizational and multitasking skills. • Ability to thrive in a fast-paced, deadline-driven environment.,